The Journal Gazette
Tuesday, June 30, 2020 1:00 am

Paving complaints investigated

BBB told of poor work, offers tips to avoid scams

DAVE GONG | The Journal Gazette

The Better Business Bureau serving northern Indiana has opened investigations into two paving companies following multiple complaints this month, the consumer advocacy organization said Monday.

Multiple complaints have been filed with the BBB against Triple T Asphalt/Jack Riley of Fort Wayne and M&S Roofing of Mishawaka as possible scammers, the organization said in a news release.

The organization says an elderly farm owner in northeast Allen County claimed losses of $5,100 after someone operating under the name Triple T Asphalt offered “a great price” on asphalt leftover from a nearby state highway job.

“The contractor laid down two truckloads of recycled asphalt but did not cover the entire driveway, and what they did cover, according to the victim, wasn't very thick and is already coming apart,” the news release states. “He fears it won't hold up very well against the heavy semi traffic at the farm.”

In his complaint, the farmer described the work as “shoddy at best.”

Similarly, a northwest Indiana woman reported she lost $2,500 when three men in a truck carrying a magnetic M&S Roofing sign offered to reseal her driveway. The woman claims the contractor told her the price was good for one day and was for cash-paying customers only.

“After paying the M&S Roofing workers in cash, they ran out of materials before they could finish and never returned the next day, as promised,” the news release states.

There's been a spike in complaints from northern Indiana residents regarding possible paving scams this month, the BBB said. Residential paving scams are common during the summer.

Red flags include: Contractors who want to deal in cash only, high-pressure sales tactics; claims of “leftover materials” from other jobs; and use of unmarked equipment or vehicles.

The Better Business Bureau recommends that residents search for a contractor's profile on before agreeing to pay.

Other advice: Ask the contractor for local references; get at least three quotes from different businesses; ask for estimates in writing; and ensure the contractor has all necessary licenses, insurance and permits. Homeowners also should never pay in full upfront and should refuse to pay in cash.

Once payment is made, homeowners should also request a receipt marked “paid in full” when the job is completed.

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