Ring LLC is recalling about 350,000 video doorbells because the battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
The company has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
Consumers should immediately stop installing the video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Ring can be reached 8 a.m. to midnight daily at 800-656-1918 or at www.Ring.com and click on "Help," then on Installation Services for more information.