City workers starting next week will pick up the slack for garbage and recycling pick-ups missed by the city's trash hauler.
Collections in recent months have improved, but Mayor Tom Henry said work remains to ensure refuse is quickly removed from residents' homes.
"It's the city's duty to ensure the best services possible are being provided to our garbage and recycling customers and look for proactive solutions aimed at quality assurance," he said in a statement. "We recognize a number of customers have experienced challenges and we're taking action again because our residents deserve the best, and we demand a higher standard of performance from Red River (Waste Solutions)."
The Texas company has drawn criticism from city leaders and residents upset over missed pick-ups.
Fort Wayne Street Department workers starting July 1 will work to collect garbage and recycling "that exceed 24 hours from the time a miss is reported," according to a news release.
An agreement with Red River defines a miss as viable after 24 hours has passed from the day of its scheduled collection.
Payment from fines levied on Red River for missed pick-ups will be used to pay the employees, city officials said at a news conference today.