CLEVELAND – One neighbor says a naked woman was seen crawling on her hands and knees in the backyard of the house a few years ago. Another heard pounding on the home's doors and noticed plastic bags over the windows.
Both times, police showed up but never went inside, neighbors say. Police also paid a visit to the house in 2004, but no one answered the door.
Now, after three women who vanished a decade ago were found captive Monday at the run-down house, Cleveland police are facing questions for the second time in four years about their handling of missing-person cases and are conducting an internal review to see if they overlooked anything.
City Safety Director Martin Flask said Tuesday that investigators had no record of anyone calling about criminal activity at the house but were still checking police, fire and emergency databases.
The three women were rescued after one of them kicked out the bottom portion of a locked screen door and used a neighbor's telephone to call 911.
"Help me. I'm Amanda Berry," she breathlessly told a dispatcher in a call that exhilarated and astonished much of the city. "I've been kidnapped, and I've been missing for 10 years and I'm, I'm here, I'm free now."
Berry, 27, Michelle Knight, 32, and Gina DeJesus, about 23, had apparently been held captive in the house since their teens or early 20s, police Chief Michael McGrath said.
Three brothers, ages 50 to 54, were arrested. One of them, former school bus driver Ariel Castro, owned the home, situated in a poor neighborhood dotted with boarded-up houses just south of downtown. No charges were filed.
A 6-year-old girl believed to be Berry's daughter also was found in the home, police Deputy Chief Ed Tomba said. He would not say who the father was.
The women were reported by police to be in good health and were reunited with joyous family members but remained in seclusion.
"Prayers have finally been answered. The nightmare is over," said Stephen Anthony, head of the FBI in Cleveland. "These three young ladies have provided us with the ultimate definition of survival and perseverance. The healing can now begin."
He added: "Words can't describe the emotions being felt by all. Yes, law enforcement professionals do cry."
Police would not say how the women were taken captive or how they were hidden in the neighborhood where they had vanished. Investigators also would not say whether they were kept in restraints inside the house or sexually assaulted.
Elsie Cintron, who lives three houses away, said her daughter saw a naked woman crawling in the backyard several years ago and called police. "But they didn't take it seriously," she said.
Another neighbor, Israel Lugo, said he heard pounding on some of the doors of the house in November 2011. Lugo said officers knocked on the front door, but no one answered.
"They walked to side of the house and then left," he said.
"Everyone in the neighborhood did what they had to do," said Lupe Collins, who is close to relatives of the women.
"The police didn't do their job."