Would you judge a bookstore by its cover charge?
Chapter 1: You stumble upon an interesting book at your neighborhood bookstore.
Chapter 2: You go home and order it from Amazon for half as much.
Chapter 9: Your favorite bookstore is bankrupt.
Booksellers call it showrooming, and it drives them crazy – and out of business. Barnes & Noble believes that 40 percent of its customers use the store as a place to discover and examine titles, then buy the books online.
How might brick-and-mortar bookstores fight back against their Amazonian nemesis?
During an interview on BBC, UK HarperCollins chief executive Victoria Barnsley referred to certain shoe shops that charge customers to try on merchandise. Perhaps, she suggested, bookstores could do that, too.
The idea of asking customers to pay for the privilege of browsing physical books before purchasing them is not that insane, she said. Bookstores could become, in essence, book clubs.
Would you pay to page through novels in a book showroom?
People I spoke with in the industry saw no hope in that direction.
If it comes to charging admission for customers to browse, were done, said Mark Laframboise, the manager of Politics & Prose in Washington, D.C. Rather than expect customers to pay more, he placed the onus on publishers. What we need is some recognition from publishers that people are learning about books at brick-and-mortar bookstores and buying them through a multitude of channels and platforms. Publishers, in recognition of this, should offer increased co-op and increased discounts to stores.
Tim Huggins, a former bookstore owner in the Boston area who now works as an industry consultant, said that Barnsleys idea made him laugh and then cringe. He imagined a carnival barker standing in front of the store shouting: See the bearded lady turning pages! See the worlds tallest man with two-covered tomes!
Eileen McGervey, owner of One More Page Books in Arlington, Va., had a similar reaction. But she notes her business is changing rapidly since her 2011 opening. While I dont see the cover charge happening anytime soon (if ever) ... sometimes there are events where people pay to see an author or participate in an event. But one of the things I love about todays model is that anyone interested in learning about a book or being surrounded by books can do it.
Politics & Prose co-owner Lissa Muscatine said showrooming is a major problem for the industry, but not so much for her store. As long as customers appreciate the services that indies provide – a gathering spot that offers human interaction, expert booksellers who can make thoughtful and customized recommendations, other kinds of programming, and the browsing and discovery experience that readers enjoy – we wont have to contemplate something as draconian as charging people to browse the aisles. I certainly hope it never comes to that.
Perhaps the closest example of the book club model is in the San Francisco area, where the famous Keplers bookstore recently resurrected itself by collecting more than $700,000 in donations from area customers. The store is also exploring the possibility of selling charitable shares of its business. But thats a particularly beloved store, set among a particularly wealthy clientele, and it remains open to anyone, whether they want to buy or just showroom.
Knopf publicity director Paul Bogaards scoffed at the idea of charging customers to look at physical books. We already have a pay-to-browse model, he said by email. They are called libraries, and they are supported by our tax dollars.
