INDIANAPOLIS – Aqua Indiana has agreed to hire an independent, third-party expert to analyze the utility’s recent water pressure problems and response.
The Indiana Utility Regulatory Commission made the request at a hearing last week. Chairman Jim Atterholt said he believes a neutral review could restore public confidence in the system.
IURC Spokeswoman Danielle McGrath said the logistics will now be worked out, starting with the commission issuing a request for proposals.
A selection of finalists will be given to Aqua Indiana to choose the entity conducting the review.
A number of consumer complaints – including one from Sen. David Long, R-Fort Wayne – have been filed regarding Aqua Indiana’s service during the sustained drought.
A loss of water pressure in mid-June forced the company to connect more than 1,200 customers to Fort Wayne’s water system, buying about 280,000 gallons of water a day.
Aqua Indiana also has received state approval to open an 11th permanent well to aid water supply.